Shop rules

Online store regulations

These Regulations contain the rules for the operation of the store www.stassen.pl . Here you will find information on the rules for placing an order, the offer, the right to withdraw from the contract and liability for non-conformity of the goods with the contract.

§1
Definitions

Store – online store located at www.stassen.pl .

Seller - Tea Brother sp. z o. o. with its registered office in Nowy Dwór Mazowiecki at ul. Targowa 9B, 05-100 Nowy Dwór Mazowiecki, entered into the Register of Entrepreneurs maintained by the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register under the KRS number 0000956323, Tax Identification Number (NIP): 5311691575, share capital: PLN 5,000.00, e-mail address: sklep@stassen.pl , phone no. +48 500 164 000.

Client – a natural person, a legal person or an organizational unit that is not a legal person, to which special regulations grant legal capacity, placing an order within the Store and making purchases through the Store.

Consumer – a natural person concluding a contract with the Seller, the subject of which is not directly related to his/her business or professional activity

An entrepreneur with consumer rights - a natural person running a sole proprietorship concluding a contract directly related to his/her business activity, if the content of this contract indicates that it is not of a professional nature for him/her

Account – Customer account created on the online platform of the Store, enabling access to purchased services and goods.

Sales Agreement - a contract for the sale of Goods concluded between the Seller and the Customer via the Store.

Commodity – a physical item or service that is the subject of sale in the Store.

Seller Data – Seller’s contact details, in particular for complaints and returns: Tea Brother sp. z o. o., ul . Targowa 9B, 05-100 Nowy Dwór Mazowiecki, e-mail address: shop @stassen.pl , phone no. +48 500 164 000.

User – Customer or recipient of services provided by the Seller.

§2​
Introductory Provisions

1. These regulations define the rules of using the Store and the rules and procedure for concluding distance selling contracts via the Store.
2. The Regulations are available continuously on the Store's website in a way that allows their downloading, reproduction and recording of their content by printing or saving on a medium at any time.
3. Making purchases in the Store requires access to a computer or mobile device with Internet access, a standard operating system, access to a web browser that supports JavaScript and necessary cookies, as well as e-mail. In addition, to make purchases, it is necessary to complete the ordering process, during which it is necessary to provide data necessary to complete the order.
4. If the Seller offers digital content or services and their use would require meeting additional technical conditions, these conditions are indicated in the description of these products in the Store.
5. In the event of announcing a reduction in the price of goods, the Seller shall inform about the lowest price from the period of 30 days prior to the price reduction, in accordance with Art. 4 sec. 2 of the Act of 9 May 2014 on informing about the prices of goods and services.
6. The specific nature of each Product and its characteristic features can be found in the Product descriptions in the Store.
7. Sending illegal content via forms is prohibited.

§3​
Making purchases in the Store

1. The Customer may make purchases in the Store after logging in to the Customer Account or without registration.
2. The gross price of the goods including VAT is given on the Store's website. The prices of the goods do not include delivery costs, which are indicated each time in the process of placing an Order.
3. Information about the goods provided on the Store's websites, in particular their descriptions, technical and operational parameters and prices, constitute an invitation to conclude a contract, within the meaning of Article 71 of the Civil Code.
4. After selecting the Goods, in order to make a purchase, the Customer should take the next steps in accordance with the messages displayed on the Store's pages. If the customer has a discount code, they can enter it in the basket or during the ordering process. The customer can then calculate the costs of the basket and then proceed to payment.
5. In order to place an order, the Customer must provide data marked as mandatory in the forms. Until the button ending the order is clicked, the Customer has the option to modify the order or the data provided.
6. In order to finalize the order, the Customer must place the order by clicking the button that completes the order "I order and pay" on the order summary page. To place an order, it is necessary to add goods to the basket, fill in the data and express the required consents, including acceptance of the regulations.
7. After placing an Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution is made by sending an appropriate e-mail message by the Seller to the Customer to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's statements about receiving the Order and its acceptance for execution and confirmation of concluding the Sales Agreement. Upon receipt by the Customer of the above e-mail message, a Sales Agreement is concluded between the Customer and the Seller.
8. The content of the concluded Sales Agreement is recorded, secured and made available to the Customer by making these Regulations available on the Online Store website and sending an e-mail message to the Customer. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller's Online Store.
9. The Seller reserves the right to suspend the order in the event of justified doubts as to the truthfulness and reliability of the data entered by the Customer in the registration form. In such a situation, the store will immediately contact the Customer.
10. The Customer may cancel the order until its status is changed to "Completed". After such a change, the Customer may cancel the order only by withdrawing from the Agreement. The procedure for withdrawing from the Agreement is presented in §6 of the Regulations.

§4​
Delivery and Payments

1. Delivery of the Goods is available on the territory of the Republic of Poland and to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, the Netherlands, Ireland, Lithuania, Latvia, Luxembourg, Germany, Portugal, Romania, Slovakia, Slovenia, Sweden, Hungary, Italy.
2. The customer can choose the delivery methods indicated in the ordering process, i.e.:  

• courier company ,
• through Pocztex,
• to InPost parcel lockers,
• personal collection – only after making the electronic payment referred to in paragraph 8 point 2 below.

3. Delivery of the Goods to the Customer is subject to payment if the Goods require physical shipment, unless the sales agreement provides otherwise. The costs of delivery of the Goods (including transport, delivery and postal fees) are indicated to the Customer on the Online Store website in the information tab regarding delivery costs and during the placement of the Order, including when the Customer expresses their will to be bound by the Sales Agreement.
4. The Seller shall make deliveries abroad only after payment of the placed order in advance.
5. The delivery time of the Goods to the Customer is up to 14 working days, unless a different time is specified in the description of the Goods or when placing the Order.
6. The order processing time is counted from the moment the customer places the order.
7. The Store accepts payment methods available in the ordering process, including in particular cash on delivery and electronic payments.
8. The Seller provides the Customer with the following methods of payment under the Sales Agreement:

• Payment in cash or by card on delivery,
• Electronic payments via TPay, operated by Krajowy Integrator Płatności SA with its registered office in Poznań, plac Andersa 3, 61-894 Poznań, entered into the register of entrepreneurs maintained by the District Court Poznań - Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS number 0000412357, NIP 7773061579, Regon 300878437. More information can be found at this address: https://tpay.com/polityka-prywatnosci-note .

9. If the Customer chooses to pay by bank transfer or electronic payments, the Customer is obliged to make the payment within 2 business days from the date of conclusion of the Sales Agreement. After this time, the order may be canceled.
10. The customer consents to the sending of invoices in electronic form.

§5​
Non-conformity of goods with the contract; complaints

1. The basis and scope of the Seller's liability towards the Customer, if the Goods sold have a defect, are defined by generally applicable legal provisions, in particular the Consumer Rights Act.
2. The Seller hereby informs about the entrepreneur's liability for the compliance of the performance with the contract, as provided for by law.
3. Before submitting a complaint and sending the Goods to the Seller, the Customer is requested to contact us by phone: +48 500 164 000 or by e-mail to the following address: sklep@stassen.pl ​ with the Seller in order to speed up the complaint procedure and resolve the problem.
4. The correspondence address for complaints and the address for returning goods is: Tea Brother sp. z o. o. , ul. Targowa 9B, 05-100 Nowy Dwór Mazowiecki.
5. The goods are in accordance with the contract if, in particular, their description, type, quantity, quality, completeness and functionality comply with the contract.
6. If the goods do not conform to the contract, the consumer may request that they be repaired or replaced.
7. The seller may make a replacement when the consumer requests a repair, or the seller may make a repair when the consumer requests a replacement, if bringing the goods into conformity with the contract in the manner chosen by the consumer is impossible or would require excessive costs for the entrepreneur. If repair and replacement are impossible or would require excessive costs for the entrepreneur, he may refuse to bring the goods into conformity with the contract.
8. The Seller shall repair or replace the goods within a reasonable time from the time the consumer informs him of the lack of conformity with the contract, and without excessive inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer acquired them. The costs of repair or replacement, including in particular the costs of postage, transport, labour and materials, shall be borne by the Seller.
9. The consumer provides the seller with goods subject to repair or replacement. The seller collects the goods from the consumer at its own expense. The consumer is not obliged to pay for the normal use of the goods that were subsequently replaced.
10. In cases specified in the Consumer Rights Act, the consumer may submit a declaration of price reduction or withdrawal from the contract. In particular, this applies to situations in which the Seller refused to bring the goods into conformity with the contract or did not bring the goods into conformity with the contract.
11. The Seller shall return to the consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the consumer's statement on the price reduction.
12. In the event of withdrawal from the contract, the consumer shall immediately return the goods to the Seller at his expense. The Seller shall return the price to the consumer immediately, no later than within 14 days from the date of receipt of the goods or proof of their return.
13. The consumer cannot withdraw from the contract if the lack of conformity of the goods with the contract is immaterial. It is presumed that the lack of conformity of the goods with the contract is material.
14. The entrepreneur is liable for any lack of conformity of the goods with the contract existing at the time of delivery and discovered within two years of that time, unless the expiry date of the goods, as determined by the entrepreneur, his legal predecessors or persons acting on their behalf, is longer.
15. It is presumed that any lack of conformity of the goods with the contract that becomes apparent within two years of delivery of the goods existed at the time of delivery, unless it is proven otherwise or this presumption cannot be reconciled with the nature of the goods or the nature of the lack of conformity of the goods with the contract.
16. The seller is obliged to respond to the consumer's complaint within 14 days of receiving it.
17. Rights arising from the non-conformity of the goods with the contract are granted to the consumer and the entrepreneur with the rights of a consumer.

§6​
Right to withdraw from the contract

1. You have the right to withdraw from this contract without giving any reason within 14 days from the date of taking possession of the purchased items. The deadline for withdrawal from the contract expires after 14 days from the date on which you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item
2. To exercise the right of withdrawal, you must inform us ( Tea Brother sp. z o. o., ul. Targowa 9B, 05-100 Nowy Dwór Mazowiecki, e-mail: sklep@stassen.pl , phone no. +48 500 164 000) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. by completing the withdrawal form attached as Annex No. 1 or by sending a letter by post or e-mail).
3. You may use the model withdrawal form, but this is not obligatory. In order to meet the withdrawal deadline, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the withdrawal deadline expires.
4. If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery of the goods (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), immediately and in any event no later than 14 days from the day on which we are informed of your decision to exercise the right to withdraw from this contract.
5. We will make the reimbursement using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of this reimbursement.
6. We may withhold reimbursement until we receive the item or until you provide us with proof of having sent it back, depending on which event occurs first.
7. Goods should be returned to the following address: Tea Brother sp. z o. o. , ul. Targowa 9B, 05-100 Nowy Dwór Mazowiecki.
8. Please return or hand over the goods to us immediately and in any case no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you return the goods before the expiry of the 14-day period.
9. You will only have to bear the direct costs of returning the items.
10. You are responsible for any reduction in the value of the item resulting from using it in a way other than necessary to establish the nature, characteristics and functioning of the item.
11. In accordance with Article 38 of the Consumer Rights Act, the right to withdraw from the Sales Agreement does not apply to the Consumer in relation to, among others, the following agreements:
    1) for the provision of services for which the consumer is obliged to pay a price, if the entrepreneur has fully performed the service with the express and prior consent of the consumer, who was informed before the commencement of the performance that after the entrepreneur has performed the service he will lose the right to withdraw from the contract, and has acknowledged this;
    2) where the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline for withdrawal from the contract expires;
    3) where the subject of the provision is a non-prefabricated product, manufactured according to the consumer’s specifications or intended to meet his individual needs;
    4) where the subject of the service is goods that spoil quickly or have a short shelf life;
    5) where the subject of the service is goods delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
    6) where the subject of the provision are goods which after delivery, due to their nature, are inseparably connected with other things;
    7) where the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract and which can only be delivered after 30 days and whose value depends on market fluctuations over which the entrepreneur has no control;
    8) where the consumer has expressly requested the trader to come to him for urgent repair or maintenance; if the trader provides additional services other than those requested by the consumer, or supplies goods other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in respect of additional services or goods;
    9) where the subject of the provision are audio or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
    10) for the delivery of newspapers, periodicals or magazines, with the exception of subscription agreements;
    11) concluded through a public auction
    12) for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sporting or cultural events, if the contract specifies the day or period of provision of the service;
    13) for the supply of digital content not supplied on a tangible medium, for which the consumer is obliged to pay the price, if the entrepreneur commenced the provision with the express and prior consent of the consumer, who was informed before the commencement of the provision that after the entrepreneur has fulfilled the provision, the consumer will lose the right to withdraw from the contract, and the consumer has acknowledged this, and the entrepreneur has provided the consumer with the confirmation referred to in Article 15 paragraphs 1 and 2 or Article 21 paragraph 1 of the Consumer Rights Act,
    14) for the provision of services for which the consumer is obliged to pay the price, in the case of which the consumer has expressly requested the entrepreneur to come to him for the purpose of carrying out repairs and the service has already been fully performed with the express and prior consent of the consumer.

12. The right to withdraw from a contract concluded at a distance does not apply to any entity other than the Consumer or the Entrepreneur with consumer rights.

§7​
Providing services electronically

1. The Seller takes steps to ensure the fully correct operation of the Store, to the extent resulting from the current technical knowledge and undertakes to remove any irregularities reported by Customers using the Seller's Data within a reasonable time.
2. Free services provided electronically by the Seller are:
   a) the ability to create an account in the Store,
   b) the possibility of concluding a contract with the Seller electronically,
   c) the possibility of receiving a newsletter (if the newsletter subscription is enabled on the Store's website)
3. The account is created by filling out the registration form or, if such a possibility is provided, by indicating the appropriate consent in the ordering process. Upon successful registration of the account in the Store, a free contract for the provision of electronic services is concluded for an indefinite period.
4. The Customer may at any time delete the account in the customer panel or send a deletion request to the Store's e-mail address.
5. The customer's account stores information about the customer's data and orders placed. In the event of deletion of the account, the Seller will store information about orders placed until the limitation period for possible claims arising from a specific legal relationship expires or for the entire duration of the Store's operation - unless the Customer objects to the storage of this information and the Seller does not have an overriding legitimate interest in storing it.
6. The newsletter subscription can be made by sending a completed newsletter subscription form or by indicating consent in the ordering process. In the event of an effective newsletter subscription, the Seller provides an electronic service consisting of sending the Customer e-mails containing information about the Seller's products, promotions or services. The Customer may at any time resign from receiving the newsletter by clicking the resign button included in the e-mail or by sending the resignation to the Store's e-mail address.
7. If the Customer wishes to file a complaint, they should provide their name and surname, correspondence address, type and date of the irregularity related to the operation of the store.
8. The Seller undertakes to consider each complaint regarding the operation of the Store within 14 days. The Customer is asked to send the complaint to the Seller's e-mail address.
9. The content contained in the newsletter is subject to copyright protection. It is prohibited to copy, record, or distribute it without the consent of the Seller.
10. The consumer may withdraw from the contract for the supply of digital content within 14 days of its conclusion, without giving any reason, by providing information to the Seller. Regardless of this, the user may at any time submit a declaration of withdrawal from the services provided.

§8
Provisions concerning entrepreneurs

1. The provisions of this section apply to customers who are entrepreneurs.
2. The parties completely exclude liability under warranty for defects.
3. The Seller may terminate the agreement for the provision of electronic services in the scope of maintaining the Customer's account with immediate effect and without indicating the reasons. This does not result in any claims against the Seller in this respect.
4. The Seller has the right to withdraw from the contract without giving a reason within 14 days of its conclusion, by sending the entrepreneur an appropriate statement. This does not result in any claims against the Seller on this account.
5. The customer is obliged to examine the shipment at the time and in the manner accepted for the given type of shipment and should immediately take steps to establish the carrier's liability. The seller is not liable for loss, shortage, damage to the Goods or for delay in the shipment's transport occurring from its acceptance for transport to its delivery to the entrepreneur.
6. The seller has the right to limit the available payment methods and require the entrepreneur to make an advance payment in whole or in part.
7. The total liability of the Seller towards the entrepreneur for failure to perform or improper performance of the contract by the Seller is limited to the amount of the price paid for the Goods and delivery costs. The Seller is not liable for lost profits towards the entrepreneur.
8. The court with jurisdiction to resolve any disputes between the Seller and the entrepreneur is the court with jurisdiction over the Seller's registered office.
9. The provisions of this section are not intended to limit the entrepreneur's rights over consumer rights to which he is entitled under generally applicable provisions.

 §9
Opinions

1. In the case of presenting consumer opinions, the Seller verifies opinions about services and goods and has implemented appropriate solutions to assess their authenticity. The tool for placing Customer opinions is provided by:
   1) Trusted Shops Poland sp. z o. o. with its registered office in Warsaw (01-211), at ul. Kasprzaka 4, entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court for the capital city of Warsaw in Warsaw, 13th Commercial Division of the National Court Register under the KRS number: 0000744076, Tax Identification Number (NIP): 5252759135, with the share capital of PLN 5,000.00. Information on the verification and authenticity of the opinion can be found here ;
   2) Judge.me Ltd with its registered office in London at c/o Buckworths 2nd Floor, 1-3 Worship Street, London, England. For more information, please visit at this address .
2. The name of the User whose opinion was confirmed by a purchase is marked "Verified". In the event that the User's opinion cannot be confirmed by a purchase of the Product, the "Verified" mark is not used.
3. We publish all opinions (both positive and negative) and do not interfere with their content, nor do we offer additional benefits related to issuing or withdrawing an opinion.
4. For the above reasons, we can assure you that the opinions available on the Store's website marked "Verified" are verified and authentic and reflect actual shopping experiences.
5. If the content of the opinion violates the provisions of §11 of these Regulations or has been placed under an incorrect product that it does not apply to, the Seller may decide to reject the opinion. The decision is made within 10 business days from the date of sending the opinion by the User. The Seller informs the User about the rejection of the Opinion via a message sent to the e-mail address provided by the User in the process of adding an opinion or placing an Order. In the message referred to in the previous sentence, the Seller indicates the reason for rejecting the opinion.
6. A user whose opinion has been rejected in the manner described in paragraph 5 above has the opportunity to file an appeal and re-post the opinion, which will meet the conditions of these Regulations.
7. Opinions about the Store may be posted on the websites of other entities. In the case of such opinions, the rules applied by these entities apply to assess the credibility and authenticity of the opinion. On its part, the Store makes every effort to ensure that opinions about the store are always credible and authentic.

§10​
Protection of personal data

1. The administrator of Customers' personal data collected via the Online Store is the Seller.
2. The principles of processing personal data of their recipients and the Customer's rights are included in the Store's Privacy Policy.

 §11
User Content

1. User Content is content posted independently or through the Store by any User:
   1) opinions or comments about the store or products,
   2) additional information not required when placing an order, contained in the customer's account, posted independently or via the Store.

2. The User may not publish content that constitutes illegal content within the meaning of the Digital Services Act (DSA) or is otherwise contrary to the law, these Terms and Conditions or good practice, in particular:
   1) content used to commit an offence or crime,
   2) content violating personal rights or copyrights,
   3) spam content,
   4) content used to conduct unfair competitive activities, including prohibited marketing activities,
   5) content that is inconsistent with the subject matter of the website to which it relates.

3. We may verify, block and remove unlawful content while maintaining the principles of objectivity and due diligence.
4. Reporting illegal content should include:
   1) a sufficiently substantiated explanation of the reasons why the person or entity in question alleges that the relevant information constitutes illegal content,
   2) indication, if possible, of the electronic location of the information, such as the URL address and additional information enabling identification of illegal content,
   3) the name and surname or business name and e-mail address of the reporting person or entity – except for reports concerning information deemed to be related to one of the offences referred to in Articles 3 to 7 of Directive 2011/93/EU;
   4) a statement confirming the good faith belief of the person or entity submitting the report that the information and allegations contained therein are correct and complete.

5. If, as a result of verification undertaken on our initiative or resulting from a report, we determine that certain content is illegal, we may decide to block or remove it.
6. Both the User who reported the content and does not agree with our decision and the User whose content we have deemed illegal have the right to appeal decisions regarding the content through the contact point indicated in paragraph 13 below. The appeal should include the name and surname, contact details and the reasons for the request to change the decision.
7. Once you have submitted your appeal, we will promptly acknowledge receipt and process it within 14 days. Appeals will not be processed in an automated manner. The reasons for our decision will be provided in accordance with all requirements under the Digital Services Act.
8. The User has the right to appeal decisions regarding content through the contact point indicated in paragraph 13 below. The appeal should include the name, contact details and the justification for the request to change the decision.
9. In the event of gross non-compliance with the provisions of this section and publishing illegal content, we may decide to temporarily block (suspend) or delete the account, as well as to limit the functionality of the account.
10. The condition for making a decision regarding the user's account is to maintain the principles of objectivity and due diligence. An appeal may be lodged against such a decision, which will not be considered in an automated manner. The appeal will be considered within 14 days, and the User will be immediately informed of its outcome.
11. We are not responsible for any User Content if:
    1) we have no actual knowledge of illegal activity or illegal content and, in relation to claims for damages, we have no knowledge of facts or circumstances that clearly indicate illegal activity or illegal content;
    2) We will take appropriate action immediately to remove or disable access to illegal content upon receiving such knowledge or information.

12. If we have any information giving rise to a suspicion that a criminal offence which threatens the life or safety of one or more persons has been, is being or may be committed, we will immediately inform the law enforcement or judicial authorities of the Member State or States concerned of our suspicion and provide all available information on this subject.
13. We have established a point of contact to implement our obligations under the Digital Services Act (DSA) and through which relevant authorities and Users can communicate with us: sklep@stassen.pl . Using the provided e-mail address it is possible in particular to report content that the User considers illegal.
14. None of the above provisions are intended to limit the User's rights and should not be interpreted as such.

§12​
Final provisions

1. All rights to the Store and the goods offered, including intellectual property rights, property rights and personal copyrights belong to the Seller. Without the Seller's consent, it is not possible to, among other things, duplicate or modify the content offered by the Seller.
2. The Seller reserves the right to make changes to the Regulations for important reasons, such as a change in the offer, a change in legal regulations. The new regulations come into effect on the date of publication. Registered Users will be informed of the change in the regulations by e-mail.
3. The Seller reserves the right to change the prices of goods and promotions without prejudice to contracts concluded before these changes.
4. In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply.
5. None of the provisions of the Regulations are intended to limit the rights of the consumer or entrepreneur under the consumer rights guaranteed by the Consumer Rights Act and other applicable legal acts.
6. In the event of a dispute arising out of the concluded sales agreement, the parties will endeavor to resolve the matter amicably.
7. The consumer has the option of using out-of-court complaint and claim settlement methods. The consumer has the option, for example:
   1) to apply to a permanent consumer arbitration court with a request to resolve the dispute,
   2) submitting a request to the provincial inspector of the Trade Inspection to initiate mediation proceedings to amicably resolve the dispute,
   3) seeking assistance from the district (municipal) consumer rights advocate or a social organization whose statutory tasks include consumer protection.

8. The consumer may use the EU ODR online platform, available at: https://ec.europa.eu/consumers/odr/
9. For more detailed information, please visit: https://polubowne.uokik.gov.pl/ .

Sample declaration regarding complaint and declaration of withdrawal from the contract – using the templates below is not obligatory, but only recommended.

ANNEX 1
TO THE ONLINE STORE REGULATIONS

Place, date

Name, surname
Consumer address
Order No.

Tea Brother sp. z o. o.
Targowa 9B
05-100 Nowy Dwór Mazowiecki

I declare that, in accordance with Article 27 of the Act of 30 May 2014 on consumer rights, I withdraw from the contract no. ..................., concluded on ................... regarding the purchase of goods ……………………………………………

I am asking for a refund of the amount of ……………… to the bank account number:

……………………………………………………………………………………………………

……………………………………

consumer signature

ANNEX 2
TO THE ONLINE STORE REGULATIONS

 

Place, date

Name, surname
Consumer Address
Order No.

Tea Brother sp. z o. o.
ul. T argowa 9B
05-100 Nowy Dwór Mazowiecki

I hereby notify that the goods purchased by me on ……………. are inconsistent with the contract (defective). The defect is ……………………………………………………………….……………………………………………………………………………………………………………………………………………….

Order number (available after logging in or in the e-mail confirming the order). …………………………………………………………………………………………………………………………………………

The defect was discovered on ……………………….. . Due to the above, pursuant to the Act of 30 May 2014 on consumer rights:

• I request a free repair of the goods
• I request the exchange of the goods for a new one

In cases specified in the regulations:

• I hereby declare that the price of the goods has been reduced by the amount of ……….. (in words: ………) PLN,
• I hereby submit a declaration of withdrawal from the contract
  
  

please refund the given amount to the account ………………………………………………………………………

/by postal order to my address ……………………………………………………....

……………………………………

consumer signature