Returns and complaints policy

RETURNS AND COMPLAINTS

 

Returns

If you are a consumer or an entrepreneur with consumer rights, in accordance with the Consumer Rights Act, you generally have the right to withdraw from a distance contract within 14 days of receiving the goods.

The deadline for withdrawal from the contract begins when you or a third party indicated by you other than the carrier take possession of the goods.

You can withdraw from the contract by submitting a declaration of withdrawal from the contract to us, e.g. by e-mail sent to the following address: sklep@stassen.pl . It is enough that you send us the declaration before the expiry of the 14-day period.

Send the returned goods to us immediately to the following address: Tea Brother sp. z o. o. , ul. Targowa 9B, 05-100 Nowy Dwór Mazowiecki, but no later than 14 days from the date on which you withdrew from the contract.

We will return your payments immediately on the terms specified in the Store Regulations, but no later than 14 days from the date of receipt of the declaration of withdrawal from the contract. We may withhold the return of the payment received from you until we receive the goods back or you provide proof of their return - depending on which event occurs first.

The right to withdraw from a distance contract does not apply in the cases indicated in the Regulations. All detailed information about your rights can be found in this document.

Complaints

If you are a consumer or an entrepreneur with consumer rights, you have certain rights in the event that the goods sold are not in accordance with the contract.

In the event of non-conformity of the goods with the contract , you have the right to file a complaint – e.g. to the e-mail address: sklep@stassen.pl .

As a rule, we are liable for any lack of conformity of the goods with the contract that exists at the time of delivery and is discovered within two years of that time.

Under the provisions of the Consumer Rights Act, you may request:

- exchange of goods,

- repairs of goods.

In some cases, you may submit a declaration of:

- withdrawal from the contract,

- price reduction.

All detailed information about your rights can be found in the Regulations.

Place, date

Name, surname
Consumer address
Order No.

Tea Brother sp. z o. o.
9B Targowa Street
05-100 Nowy Dwór Mazowiecki

I declare that, in accordance with Article 27 of the Act of 30 May 2014 on consumer rights, I withdraw from the contract no. ..................., concluded on ................... regarding the purchase of goods ……………………………………………

I am asking for a refund of the amount of ……………… to the bank account number:

……………………………………………………………………………………………………

 

……………………………………

consumer signature

 

 

Place, date

Name, surname
Consumer Address
Order No.

 

Tea Brother sp. z o. o.
9B Targowa Street
05-100 Nowy Dwór Mazowiecki

 

I hereby notify that the goods purchased by me on ……………. are inconsistent with the contract (defective). The defect is ……………………………………………………………….

………………………………………………………………………………………………………………………………………………………….

Order number (available after logging in or in the e-mail confirming the order) …………………………………………………………………………………………………………………………………………

The defect was discovered on ……………………….. . Due to the above, pursuant to the Act of 30 May 2014 on consumer rights:

• I request a free repair of the goods
• I request the exchange of the goods for a new one

In cases specified in the regulations:

• I hereby declare that the price of the goods has been reduced by the amount of ……….. (in words: ………) PLN,
• I hereby submit a declaration of withdrawal from the contract

please refund the given amount to the account ………………………………………………………………………

/by postal order to my address ……………………………………………………....

……………………………………

consumer signature